Frequently Asked Questions
Who should I contact if I experience issues with Penn State Wireless?
Please call our IT Service Desk at 814-865-4357. We’re happy to help.
You can also contact the IT Service Desk via online chat, email, or by submitting a service ticket.
What is the name of the Penn State Wireless network?
The network name is “psu”. If you are in range, you will find it in your list of available networks.
How do I get connected to Penn State Wireless?
Connecting to wireless requires a one-time download and configuration. Once configured, you can connect wherever you see “psu” as an available network. You can use the "psuwirelesssetup" network to access the configuration page at wireless.psu.edu
Where is Penn State Wireless available?
The network is available in most buildings at all Penn State campuses, and many University buildings off campus. Check for “psu” in your list of available networks.
Is Penn State Wireless secure?
The "psu" network uses encryption to protect your information from being intercepted over the air. As with all networks, it is important that users follow best practices for online safety. For more information visit http://securepennstate.psu.edu/.
Can students, faculty, and staff use the Visitor Wireless network?
Yes, but using “psu” is preferred as it is specifically designed for accessing Penn State resources. It also provides increased security and additonal features.
Is your signal weak?
A few factors can contribute to this including ceilings, walls, or proximity. Please file a Wireless Location Report to let Penn State IT know you are experiencing issues.
What is Eduroam?
Eduroam is a global wireless network service for research and education.
Participating institutions offer visiting students, faculty, and staff secure wireless access through the use of their home institution credentials. Scholars visiting Penn State may connect through Eduroam but must first be set-up by their home institution.
Eduroam is not intended for routine use by Penn State students, faculty, or staff at Penn State locations. However, we encourage you to test your connection at Penn State prior to traveling to another institution.